Service Operations Manager
1 week ago
Service Operations Manager - Area Excellence
About OtisAt Otis, we are the world's leading elevator and escalator manufacturing, installation, and service company. With a presence in over 200 countries and territories worldwide, we move 2 billion people every day and maintain approximately 2.2 million customer units globally. Our innovative legacy continues to be the bedrock of a fast-moving, high-performance company.
Career OpportunitiesWe offer exciting career opportunities for talented individuals who share our passion for innovation, safety, and customer satisfaction. As a global, people-powered company, we prioritize our colleagues' growth and well-being, providing opportunities, training, and resources that build leadership and capabilities.
Role OverviewThis role is responsible for managing Service & Service Sales teams across the area. The successful candidate will conceptualize and implement maintenance systems and records, reduce callbacks, monitor inventory control, and ensure implementation of safety at all levels. Key responsibilities include:
- Developing and improving rapport between customers and the company
- Meeting business plan forecasts and generating monthly management reports on service activities
- Ensuring adherence to all Safety & Quality policies and conducting Fatality Prevention Audits
- Liaising with customers, understanding their issues, making them aware of safety standards, and maintaining healthy relationships
To succeed in this role, you should have excellent communication skills, strong analytical and problem-solving abilities, and a passion for delivering exceptional results. Previous experience in a similar field, along with knowledge of industry best practices and regulatory requirements, would be advantageous.
Compensation PackageWe offer a competitive salary range of $80,000 - $110,000 per annum, depending on location, experience, and qualifications. Additionally, you will receive a comprehensive benefits package, including medical insurance, retirement savings, and paid time off.
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