
IARC - Manager - Customer Support Operations Specialist
3 weeks ago
**Job Summary:**
We are seeking a highly motivated and performing Operations Manager to join our team in Andheri (East), Mumbai 400 093. This role involves managing email customer support and ensuring timely resolution of customer requests within Service Level Agreements (SLAs).
Key Responsibilities:
- Manage and develop Standard Operating Procedures (SOPs) to ensure no errors.
- Conduct root cause analysis (RCA's) to reduce complaints and errors.
- Design quality frameworks for front-end and back-end operations.
- Track and close customer requests within SLA.
- Implement and maintain Quality Standards for all channels of customer communication.
- Develop and sustain a culture of continuous improvement through practices like Lean & Six Sigma.
Requirements:
- Minimum graduate, master's degree in a related field is an added advantage.
- 2-5 years of experience in Retail Banking, preferably in Loan Servicing.
- Good time management skills, selling skill, Interpersonal and communication skills.
- Excellent communication skills (both verbal & written) with an ability to listen & respond to Customers.
About IARC:
International Asset Reconstruction Company (IARC) is a pioneer in distressed debt resolution and one of the earliest ARCs in India. With its strong franchise in distressed debt resolution, the company has established itself as a leading player in the industry.
Salary:** ₹8,50,000 per annum (approximate based on location)
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