Operations Manager

3 weeks ago


Mumbai, Maharashtra, India International Asset Reconstruction Company Full time

**Job Overview:**

We are looking for a highly skilled Operations Manager to join our team in Andheri (East), Mumbai 400 093. As an Operations Manager, you will be responsible for managing email customer support, developing SOPs, conducting RCA's, and designing quality frameworks.

Responsibilities:

  • Manage email customer support and ensure timely resolution of customer requests within SLA.
  • Develop and implement SOPs to ensure no errors.
  • Conduct RCA's to identify and resolve issues causing complaints and errors.
  • Design quality frameworks for front-end and back-end operations.

Requirements:

  • Minimum graduate, master's degree in a related field is an added advantage.
  • 2-5 years of experience in Retail Banking, preferably in Loan Servicing.
  • Excellent communication skills (both verbal & written) with an ability to listen & respond to Customers.

About IARC:

IARC is a pioneer in distressed debt resolution and one of the earliest ARCs in India. With its strong franchise in distressed debt resolution, the company has established itself as a leading player in the industry.

Salary:** ₹8,50,000 per annum (approximate based on location)



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