Associate Support Consultant
3 weeks ago
Job Opportunity: Associate Support Consultant
At Basware, our global Customer Support function is committed to delivering professional, efficient, and effective technical assistance to customers and partners worldwide. As an Associate Support Consultant, you will be part of a team of over 230 experts who strive to enhance customer experience and satisfaction by swiftly resolving Cases and Incidents. Your goal will be to facilitate seamless utilization of Basware products and services, drawing on the collective expertise of our team to ensure the best possible business outcomes for our customers.
Key Responsibilities:
- Act as the primary contact for customer inquiries, concerns, and support requests via ticket notes, phone, and live chat.
- Analyze and troubleshoot reported issues systematically.
- Deliver high-quality resolutions while adhering to support standards.
- Provide exceptional customer service with a focus on simplifying customers' experiences.
- Collaborate with technical teams to efficiently resolve complex issues.
- Proactively follow up with customers for feedback.
- Contribute to support by creating and developing knowledge base articles and FAQs for internal and external use.
Requirements:
- Bachelor's degree in a relevant field or equivalent practical experience.
- Strong analytical skills and a knack for problem-solving.
- Exceptional verbal and written communication skills, with the ability to convey technical concepts in a clear and understandable manner.
- Knowledge of Cloud Computing and S2P/P2P is a plus.
- Ability to prioritize tasks in a fast-paced environment.
- Previous customer support experience is mandatory.
- Collaborative team player.
- Demonstrate proficiency in SQL for data analysis.
- Familiarity with XML, and ERP systems.
Working with Basware:
Basware's global Customer Support function is committed to delivering professional, efficient, and effective technical assistance to customers and partners worldwide.
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