Strategic Partner Success Specialist

16 hours ago

Hyderabad, Telangana, India beBeePartnership Full time US$ 1,00,000 - US$ 1,50,000
Strategic Partner Success Specialist

We are seeking a highly skilled Strategic Partner Success Specialist to join our team. This role will play a key part in ensuring our partners are equipped to successfully promote, sell, implement, and support our solutions.

This individual will work closely with sales, solutions engineering, partner sales, and services teams to identify challenges, escalate critical issues, and drive seamless collaboration between us and our partners.

  • Support the onboarding process for new partners by ensuring they have a foundational understanding of our products, services, and business objectives.
  • Act as the primary point of contact for partner-related success queries, helping to identify knowledge gaps and escalate challenges when needed.
  • Work cross-functionally with sales, solutions engineering, partner sales, and services teams to streamline partner interactions and ensure smooth success journeys.

Technical & Sales Support:

  • Collaborate with the Partner Sales and Solution Engineering teams to provide partners with relevant resources, collateral, and tools for effective selling.
  • Work alongside our Academy and Partner Success teams to ensure partners stay current with our latest technical solutions and methodologies.
  • Identify common technical challenges faced by partners and escalate issues to the appropriate teams for timely resolution.

Performance Tracking & Continuous Improvement:

  • Monitor partner progress and engagement with success programs, highlighting key areas for improvement.
  • Support the evaluation of partner certifications and training completion, ensuring partners meet required success standards.
  • Gather and consolidate partner feedback, helping to improve success processes and drive greater partner success.

Requirements:

  • 7+ years of experience in partner success, partner management, sales enablement, solution engineering or a related role in the software or fintech industry.
  • A good understanding and experience of implementing software solutions and related methodologies.
  • Bachelor's degree in business, technology, or a related field.
  • Strong understanding of software solutions, financial services, and fintech industry trends.
  • Knowledge of APIs, integrations, and cloud services.
  • Exceptional communication and stakeholder management skills to facilitate cross-functional collaboration.
  • Ability to identify issues, escalate challenges, and proactively drive resolutions.
  • Strong organizational and project management skills.
  • Ability to work independently.

Preferred Skills:

  • Familiarity with banking, wealth management, and financial technology trends.
  • Experience working in a partner-driven sales environment.

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