Partner Success Manager

2 days ago

Hyderabad, Telangana, India Tanla Platforms Limited Full time
Position Overview We are seeking an experienced Partner Success Manager to drive growth and success within our Partner RCS ecosystem. This role focuses on managing strategic partnerships with mobile carriers, messaging service providers, and enterprise clients to accelerate RCS Business Messaging adoption and maximize partner value realization.

Strategic Partner Management

Own end-to-end relationship management for high-value RCS partners including tier-1 carriers, &

Develop and execute strategic success plans aligned with partner business objectives and RCS

Conduct quarterly business reviews, identifying growth opportunities and addressing challenges

Serve as POC for critical partner issues and ensure rapid resolution

Drive partner success with internal and external impact markers for success partner NPS, Lighthouse case studies etc

RCS Implementation & Technical Enablement

Guide partners through complex RCS Business Messaging integrations and deployments

Provide expert consultation on RCS protocol implementation, carrier interoperability, and message

Collaborate with partner technical teams on API integration, webhook configuration, and testing

Support partners in achieving RCS certification requirements and industry compliance standards

Identify upsell and cross-sell opportunities within existing partner accounts

Support new use case development and pilot program launches

Analyze partner usage patterns and recommend optimization strategies

Facilitate partner-to-partner collaboration and ecosystem development

Product & Market Intelligence

Gather and synthesize partner feedback on RCS platform capabilities and roadmap priorities

Conduct market analysis on RCS adoption trends, competitive landscape, and emerging opportunities

Collaborate with product management to influence feature development and prioritization

Represent partner voice in internal strategy discussions and planning sessions

Create and maintain competitive intelligence reports and partner insights

Performance Management & Analytics

Monitor key partner health metrics including message volumes, engagement rates, and revenue growth

Develop and maintain partner scorecards and success dashboards

Conduct regular performance analysis and identify improvement opportunities

Implement data-driven retention strategies for at-risk partnerships

Report on partner success metrics to executive leadership

Professional Experience

~10+ years in partner success, strategic

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