Technical Support Specialist
2 days ago
This role is for an ambitious individual who can diagnose and resolve basic technical issues related to software platforms, API/network connectivity, and configuration changes.
Responsibilities:- Provide timely support via email, forms, or telephone to internal and external users.
- Diagnose and resolve basic technical issues related to software platforms and network connectivity.
- Perform configuration changes in software applications to meet user requirements.
- Escalate complex issues to higher-level support teams when necessary.
- Document all interactions and technical issues in the ticketing system.
- Follow up with users to ensure their issues are resolved to their satisfaction.
- Assist with user account management, including password resets and access permissions.
- Develop and maintain knowledge base articles and documentation for common issues and solutions.
- A strong ability to communicate effectively with clarity.
- Excellent collaboration and teamwork skills.
- Creativity and problem-solving skills.
- Adaptability and flexibility in new situations.
- A high level of professionalism and work ethic.
In this role, you will be part of a dynamic team that reimagines operational efficiencies and client experiences. You will have opportunities to enhance your technical and customer service skills through training sessions and workshops.
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