Phone Relationship Manager

7 hours ago


Hyderabad, Telangana, India Call For Jobs Full time
Key Responsibilities:
  • Customer Engagement: Foster continuous engagement with portfolio customers, capturing interaction details accurately and completely.
  • Handle calls according to defined standards.
  • Resolve customer queries accurately.
  • Promote Digital Banking services for enhanced customer experience.
  • Profile customers to facilitate cross-servicing of Bank products.
  • Log and resolve complaints accurately.
  • Control customer attrition.
  • Regularly interact with customers, assessing their needs proactively.
  • Deepen relationships by cross-selling 'sticky products' like Demat, Bill Pay, and Advisory services.
  • Maintain portfolio quality while considering eligibility.
  • Monitor large transactions and account closures from deposit accounts.
  • Ensure customer retention.
  • Meet portfolio parameters: Achieve defined objectives of the Portfolio managed by the respective VRM.
  • Sales: Cross-sell products based on profiling and engagement.
  • Penetrate products across groups.


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