Client Relationship Manager

4 weeks ago

Hyderabad, Telangana, India People First Consultants Full time
Job Role:

A Client Relationship Manager's role is to be the day-to-day point of contact for all Google Ads campaigns. This requires great customer service skills and the ability to manage multiple clients in a fast-paced environment. The role works closely with Sales, Advertisers, Creative Agencies, Media Agencies, Tracking Team, and Quality Assurance Specialists.

Liaising with Sales and Account Management, the Client Relationship Manager will work continuously to build effective client relations and help optimize campaign performance. This is a client-facing role, and you will attend external and internal meetings relating to new advertising campaign implementations and provide training to external clients if necessary.

Responsibilities:
  • Resolve high volumes of support requests from internal sales teams in a fast, precise, and professional manner; mostly written but in some cases live phone calls.
  • Develop mastery of the product and use this to resolve support requests and escalate if necessary.
  • Identify the most efficient solution and escalate bugs & technical issues.
  • Identify process gaps and proactively suggest improvements.

Required Qualifications:
  • C1 Versant Score or higher Strong in verbal and written English communication.
  • Locally recognized certification for Language needs Strong in verbal and written communication in required language.
  • Completed Bachelor's degree with strong academic record.
  • 1 year of experience in a similar role.
  • An ability to work organizational deadlines and KPI's.
  • Demonstrated creative problem-solving approach and strong analytical skills despite the ambiguity of workflows or instructions.
  • Proven ability to balance multiple priorities and strong attention to detail.
  • Ability to build and maintain effective customer relationships.
  • Ability to interface with different internal and external teams to get things done.
  • Proven ability to make decisions based on the best interests of customers as well as the technical escalations team.

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