Client Relationship Associate
3 weeks ago
Job Summary:
At Cynosure Corporate Solutions, we are seeking a Client Relationship Associate to play a crucial role in lead management, after-sales support, client documentation, and accounts receivable. The ideal candidate will have 1-2 years of experience in client-facing roles, with excellent communication, problem-solving, and interpersonal skills.
Key Responsibilities:
- Manage client relationships, providing proactive solutions to support sales and marketing processes.
- Work closely with internal teams to align strategies and deliver tailored solutions to clients.
- Provide feedback to product teams based on client interactions to help shape product roadmaps and feature development.
- Ensure timely resolution of client complaints.
- Document and track client issues using CRM/ticketing systems.
- Escalate complex issues to senior teams or management.
Requirements:
1-2 years of experience in client-facing roles (support sales or account management).
Excellent communication, problem-solving, and interpersonal skills.
Technical aptitude (familiarity with industry-specific software/hardware).
Ability to work in a fast-paced environment.
Build strong relationships with clients.
Identify upsell/cross-sell opportunities.
Conduct regular check-ins and satisfaction surveys.
Industry Software:
Sales support, Aftersales support, customer success, Client relationship Manager, Post sales support, B2B
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