Client Relationship Associate

4 days ago


Hyderabad, Telangana, India Cynosure Corporate Solutions Full time
Job Title: Client Relationship Associate

Job Summary:

At Cynosure Corporate Solutions, we are seeking a Client Relationship Associate to play a crucial role in lead management, after-sales support, client documentation, and accounts receivable. The ideal candidate will have 1-2 years of experience in client-facing roles, with excellent communication, problem-solving, and interpersonal skills.

Key Responsibilities:
  • Manage client relationships, providing proactive solutions to support sales and marketing processes.
  • Work closely with internal teams to align strategies and deliver tailored solutions to clients.
  • Provide feedback to product teams based on client interactions to help shape product roadmaps and feature development.
  • Ensure timely resolution of client complaints.
  • Document and track client issues using CRM/ticketing systems.
  • Escalate complex issues to senior teams or management.


Requirements:

1-2 years of experience in client-facing roles (support sales or account management).
Excellent communication, problem-solving, and interpersonal skills.
Technical aptitude (familiarity with industry-specific software/hardware).
Ability to work in a fast-paced environment.
Build strong relationships with clients.
Identify upsell/cross-sell opportunities.
Conduct regular check-ins and satisfaction surveys.

Industry Software:
Sales support, Aftersales support, customer success, Client relationship Manager, Post sales support, B2B

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