Client Relationship Business Partner
3 days ago
**About LMV Financial Services Pvt Ltd**
We are a leading financial services company dedicated to providing affordable loans and insurance services to our clients. Our strong focus on customer satisfaction has enabled us to expand our services and grow our customer base.
**Job Overview**
We are seeking a dynamic and customer-focused individual to join our team as a Client Relationship Executive/Manager. This role requires strong communication and interpersonal skills, as well as a passion for providing exceptional customer service. As a Client Relationship Executive/Manager, you will be responsible for building and maintaining positive relationships with our clients, understanding their needs, and ensuring their satisfaction with our products and services.
**Responsibilities**
- Build and maintain strong relationships with clients, acting as a trusted advisor.
- Understand client needs and provide appropriate solutions and recommendations.
- Ensure customer satisfaction by effectively resolving any issues or concerns.
- Collaborate with internal teams to ensure timely and accurate delivery of services.
- Identify and pursue opportunities to upsell products and services to clients.
- Monitor and analyze client usage and provide insights for continuous improvement.
- Stay updated with industry trends and market conditions relevant to our clients.
- Prepare and present periodic reports on client engagement and satisfaction.
**Requirements**
- Bachelor's degree in Business Administration, Finance, or a related field.
- 1-3 years of experience in client relationship management or a similar role.
- Excellent communication and interpersonal skills.
- Strong problem-solving and decision-making abilities.
- Ability to multitask and prioritize tasks effectively.
- Proven track record of meeting or exceeding targets.
- Good knowledge of financial products and services.
- Proficient in Microsoft Office and CRM software.
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