Client Relationship Manager

2 weeks ago


Hyderabad, Telangana, India People First Consultants Full time

**Job Role:** Client Relationship Manager

A Client Relationship Manager's role at People First Consultants involves being the primary point of contact for all Google Ads campaigns. This requires exceptional customer service skills, as well as the ability to manage multiple clients in a fast-paced environment. The role works closely with Sales, Advertisers, Creative Agencies, Media Agencies, Tracking Team, and Quality Assurance Specialists.

**Key Responsibilities:**

  • Resolve high-volume support requests from internal sales teams in a fast, precise, and professional manner.
  • Develop mastery of the product to resolve support requests and escalate if necessary.
  • Identify the most efficient solution and escalate bugs & technical issues.
  • Identify process gaps and proactively suggest improvements.

**Required Qualifications:**

  • C1 Versant Score or higher in verbal and written English communication.
  • Locally recognized certification for language needs.
  • Completed Bachelor's degree with a strong academic record.
  • 1 year of experience in a similar role.
  • An ability to work under organizational deadlines and KPI's.
  • Demonstrated creative problem-solving approach and strong analytical skills.

This role is an excellent opportunity to build and maintain effective customer relationships, interface with different internal and external teams, and make decisions based on the best interests of customers as well as the technical escalation team.



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