Client Relationship Manager
4 weeks ago
Key Responsibilities:
This position plays a crucial role in lead management, after-sales support, client documentation, and accounts receivable.
Responsibilities include managing client relationships, supporting sales and marketing processes, ensuring a smooth client journey from initial to post-sales support.
Maintain an ongoing understanding of the client's business environment, competitors, and industry trends to offer proactive solutions.
Work closely with internal teams, including marketing and sales teams, to align strategies and deliver tailored solutions to clients.
Provide feedback to product teams based on client interactions to help shape product roadmaps and feature development.
Provide product training and onboarding.
Ensure timely resolution of client complaints.
Document and track client issues using CRM/ticketing systems.
Elevate complex issues to senior teams or management.
Collaborate with internal teams (sales, technical, and product).
Requirements:
- 12 years of experience in client-facing roles (support, sales, or account management).
- Excellent communication, problem-solving, and interpersonal skills.
- Technical aptitude (familiarity with industry-specific software/hardware).
- Ability to work in a fast-paced environment.
- Build strong relationships with clients.
- Identify upsell/cross-sell opportunities.
- Conduct regular check-ins and satisfaction surveys.
Education: Any graduate.
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