Phone Banking Officer

4 weeks ago


Hyderabad, Telangana, India Call For Jobs Full time
Key Responsibilities
  • Customer Engagement: Develop and maintain strong relationships with a portfolio of customers, ensuring accurate and complete interaction details are captured.
  • Call Handling: Adhere to defined standards for handling customer calls, providing a superior customer service experience.
  • Query Resolution: Accurately resolve customer queries in a timely and professional manner.
  • Digital Banking: Promote digital banking services to customers, enhancing their overall experience.
  • Customer Profiling: Profiling customers to provide targeted cross-selling opportunities of Bank products.
  • Complaint Resolution: Accurately log and resolve customer complaints, ensuring a high level of customer satisfaction.
  • Attrition Control: Implement strategies to control customer attrition, maintaining a high-quality portfolio.
  • Cross-Selling: Proactively assess customer needs and cross-sell Bank products to deepen relationships.
  • Portfolio Management: Ensure the portfolio quality of relationships while racing to meet eligibility criteria.
  • Large Amount Movements:
  • Account Closure: Monitor large amount movements and account closure from deposit accounts.
  • Customer Retention: Focus on retaining customers and achieving portfolio parameters.
  • Sales and Service: Rightly cross-sell products basis profiling and engagement, achieving sales targets.
  • Product Penetration: Penetrate products across groups, enhancing overall sales performance.
Why Join Us

At Call For Jobs, we're committed to providing a dynamic and supportive work environment that fosters growth and development. As a Phone Banking Officer, you'll be part of a high-performing team dedicated to delivering exceptional customer service and driving sales growth.



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