Process Associate
2 days ago
**Company Overview**
Blue Matrix Connect is a leading business process outsourcing (BPO) company, specializing in voice-based customer support solutions. We cater to global and domestic clients across various industries, leveraging innovation, teamwork, and customer satisfaction.
**Job Overview**
We are seeking a skilled Customer Support Specialist to handle voice-based interactions for our Australian clients. This is a full-time position based in Bangalore, India.
**Responsibilities**
- Handle outbound calls in a professional and courteous manner.
- Provide excellent customer service by addressing inquiries, concerns, and complaints.
- Follow communication scripts and guidelines provided by the company.
- Identify customer needs and offer suitable solutions or product recommendations.
**Requirements**
- 1-3 years of experience in a similar role, preferably in a voice-based customer support environment.
- Excellent verbal and written communication skills with a neutral accent.
- Proficient in using MS Office applications.
- Ability to handle customer enquiries with empathy and patience.
**Shift Timing - 5 am - 2 pm.**
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