Process Associate

2 days ago


Bengaluru, Karnataka, India Blue Matrix Connect Full time

**Company Overview**

Blue Matrix Connect is a leading business process outsourcing (BPO) company, specializing in voice-based customer support solutions. We cater to global and domestic clients across various industries, leveraging innovation, teamwork, and customer satisfaction.

**Job Overview**

We are seeking a skilled Customer Support Specialist to handle voice-based interactions for our Australian clients. This is a full-time position based in Bangalore, India.

**Responsibilities**

  • Handle outbound calls in a professional and courteous manner.
  • Provide excellent customer service by addressing inquiries, concerns, and complaints.
  • Follow communication scripts and guidelines provided by the company.
  • Identify customer needs and offer suitable solutions or product recommendations.

**Requirements**

  • 1-3 years of experience in a similar role, preferably in a voice-based customer support environment.
  • Excellent verbal and written communication skills with a neutral accent.
  • Proficient in using MS Office applications.
  • Ability to handle customer enquiries with empathy and patience.

**Shift Timing - 5 am - 2 pm.**


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