Restaurant Experience Support

1 month ago


Gurgaon, Haryana, India noon Full time

About noon

noon is a consumer commerce platform that offers a range of services, including food delivery, quick commerce, fintech, and fashion. Our mission is to revolutionize the way people shop and live.

About noon Food

Noon Food is a restaurant-first platform that offers fair commissions, a sustainable program, and operating flexibility for the food and beverage industry in the Middle East. Our goal is to put the control and success back in the hands of retailers.

Key Responsibilities:

As a Restaurant Experience Support Specialist, you will be responsible for:

  • Acting as a point of contact for restaurants, addressing their needs and resolving technical and operational issues.
  • Maintaining effective communication with restaurant partners to foster strong, collaborative relationships.
  • Assisting in the day-to-day restaurant metrics ensuring efficiency and effectiveness.
  • Demonstrating an understanding of restaurant requirements to be able to service accurately and effectively.
  • Monitoring daily, weekly and monthly restaurant performance metrics and providing actionable insights to improve efficiency.
  • Managing a set of restaurants to ensure KPIs are met based on their performance and working closely with Restaurant partners to improve metrics month on month.
  • Helping in identifying challenges and future opportunities.

Requirements:

To be successful in this role, you will need:

  • Prior experience working in a similar role dealing with restaurant partners.
  • Strong organizational and multitasking abilities.
  • Excellent communication skills.
  • Fluency in English. (Hindi, Malayalam speakers preferred).
  • A willingness to go above and beyond in dealing with restaurant partners.

We're looking for people with high standards, who understand that hard work matters. If you're relentlessly resourceful, operate with a deep bias for action, and have the courage to be fiercely original, we want to hear from you.



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