Oracle Cloud Financial Support Specialist
3 weeks ago
About NCR Corporation
NCR Corporation is a leading provider of digital commerce solutions for the retail, restaurant, and banking industries.
Our company is headquartered in Atlanta, Georgia, with approximately 16,000 employees in 35 countries across the globe.
We've been a global leader in consumer transaction technologies for nearly 140 years, turning everyday consumer interactions into meaningful moments.
Today, we transform stores, restaurants, and digital banking experiences with cloud-based, platform-led SaaS and services capabilities.
Our expertise, R&D capabilities, and unique platform help navigate, simplify, and run our customers' technology systems.
Responsibilities
- Assist in maintaining and supporting Oracle Cloud Financials, Procurement, and system integration troubleshooting.
- Provide day-to-day functional support and management of internal Oracle support tickets.
- Create and make changes to accounts in Active Directory, email, and internal business applications.
- Assist with troubleshooting network connectivity between sites when necessary.
- Required to provide support after main hours to complete support and project tasks.
- Act as a liaison and foster positive relationships between business partners and IT team.
- Help bridge any system gap to solve functional and operational challenges using technology solutions.
- Perform ongoing system routine maintenance, performance tuning, and user management.
- Resolve system issues by proposing feasible solutions and follow-through to efficient resolution.
- Manage service request tickets while handling escalations with Oracle.
Qualifications
- Must be able to work under pressure, take clear ownership of issues, and drive to ensure successful closure for the customer, peers, and IT Production.
- Knowledge of GIT, Jira ticketing system, and experience doing application operational support in a Sitecore environment.
- Mongo DB administration and setup.
- At least 2-3 years of experience in Oracle Cloud Support for Oracle Finance Modules like General Ledger, Accounts payable, Accounts Receivables, and Supply chain Modules like I Procurement.
- Good understanding of Close process for Oracle Modules.
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