
Client Advocate
5 days ago
As a Client Advocate, you will be the primary point of contact for our valued clients, ensuring their satisfaction and success with our solutions.
You will play a crucial role in building and maintaining strong relationships with customers, understanding their needs, and providing tailored solutions to meet those needs.
Key Responsibilities:
- Reinforcing a customer-centric culture.
- Proactively communicate with customers and internal teams to provide a feedback loop on our products and ensure the customer experience.
- Ensure alignment of client success initiatives, insights and actions with Product, Marketing, Sales, and Operations Departments.
- Align with Business Analyst around key metrics and objectives, including a plan of action for understanding at-risk clients, growth opportunities, and developing a strategy to execute against an account plan together.
- Manage the ongoing post-sales experience with the client, including registration, ongoing optimization, monitoring classroom experience, monitoring usage to determine if upsell opportunities exist and mitigating risks to ensure a healthy return of business.
- Attend stakeholder calls & Project manage call for actions of all stakeholder meetings.
- Execute thank-you mail campaign for the client DM.
- Send gift basket to qualified client DM.
- Send CEO book campaign to all qualified client DMs.
Requirements:
- Excellent communication skills
- Open to work in EST shift.
- Prior experience in the said profile.
Why Work With Us:
- A dynamic and supportive work environment that encourages professional growth and development.
- Competitive salary and benefits package.
- Opportunities to lead innovative projects and make a significant impact on the organization.
Role Information:
- Role: Customer Success, Service & Operations - Other
- Industry Type: IT Services & Consulting
- Department: Customer Success, Service & Operations
- Employment Type: Full Time, Permanent
- Role Category: Customer Success, Service & Operations - Other
- Education
- UG: Any Graduate
- PG: Any Postgraduate
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