Senior Client Advocate

1 week ago

Bengaluru, Karnataka, India beBeeCustomer Full time ₹ 8,00,000 - ₹ 13,00,000
Job Description:

We are seeking an experienced professional to act as the key liaison between our organization and clients. The ideal candidate will possess strong communication skills, problem-solving ability, and a deep understanding of client service excellence.

  • Build and maintain long-term relationships with assigned clients.
  • Serve as a primary point of contact for escalated client needs and inquiries.
  • Understand client goals and proactively identify opportunities for upsell, cross-sell, or process optimization.
  • Collaborate with internal teams to ensure delivery of seamless client experiences.
  • Lead regular check-ins, performance reviews, and engagement reporting with clients.
  • Develop and execute tailored engagement strategies to increase satisfaction and retention.
  • Track client feedback and work with relevant teams to implement improvements.
  • Mentor and support junior associates and contribute to team knowledge sharing.
Required Skills and Qualifications:
  • A minimum of 2 years of experience in client success, account management, or customer experience roles.
  • Excellent verbal and written communication skills.
  • Proven ability to manage multiple client relationships and meet KPIs.
  • Strong problem-solving and organisational skills.
  • Experience using CRM or client management tools (e.g., Salesforce, HubSpot, Zoho).
  • Empathy, patience, and a genuine passion for creating positive client experiences.
Benefits:
  • Opportunity to work in a dynamic environment with a growing organisation.
  • Chance to develop and expand your skill set through training and mentorship.
  • Collaborative team environment with a focus on mutual growth and development.
Key Responsibilities:
  • Client Relationship Management
  • Process Optimisation
  • Upselling and Cross-Selling
  • Communication and Problem-Solving
  • Mentorship and Team Collaboration

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