
Customer Support Leadership Role
13 hours ago
This is a high-level technical customer support leadership role requiring exceptional analytical and communication skills. The ideal candidate will possess experience in SaaS technical support, customer operations, or similar project-focused roles.
The key responsibilities of this position include:
- Providing excellent written and verbal communication to convey complex technical concepts clearly and professionally.
- Managing multiple priorities in a fast-paced dynamic environment and maintaining high levels of organization.
- Identifying root causes and structuring logical data-backed recommendations for operational improvement initiatives.
- Maintaining accuracy, quality, and data security while working with large datasets.
- Collaborating cross-functionally and across time zones with partial overlap with US business hours.
The ideal candidate should have an intermediate understanding of technical systems, APIs, and SQL. Experience with support ticketing systems such as Jira Service Desk and reporting/project configuration is beneficial. Familiarity with customer invoicing, billing, or finance operations in a SaaS or B2B environment is preferred. This is a 5-7 year experience role in SaaS technical support, customer operations, or similar project-focused roles.
Key Skills:
- Strong analytical and problem-solving skills
- Excellent written and verbal communication skills
- Ability to work in a fast-paced dynamic environment
- Experience with SaaS technical support, customer operations, or similar project-focused roles
- Intermediate understanding of technical systems, APIs, and SQL
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