Agent Support Role

About this roleWe're looking for a leader who can drive the development of AI agents.This is an opportunity to take ownership of a team and deliver high-quality solutions that meet business objectives and compliance standards.You will be responsible for writing clean, maintainable code, developing software applications, and integrating databases and...

Key Objectives:Oversee daily operations for assigned Service Desk Agents and Senior Agents, managing shift scheduling, workload balancing, and real-time queue monitoring to ensure service level agreement compliance.Provide guidance and support on complex or high-impact tickets escalated within the pod.Monitor ticket quality, documentation standards, and user...

Zendesk Administrator Role OverviewThe ideal candidate for this role will have experience in administering and maintaining Zendesk, ensuring seamless customer support. The role involves configuring and managing applications, workflows, and analytics within the platform to drive process improvement, client offerings, measuring agent performance, and...

Job Title: Senior Service Desk AgentWe are seeking a seasoned IT professional to join our team as a Senior Service Desk Agent. In this role, you will serve as a senior point of contact for IT support requests via phone, email, and chat.About the Role:You will play a pivotal role in delivering high-quality IT support to our global user base.As a trusted...

Job Title: IT Support SpecialistWe are seeking a skilled professional to join our team immediately. A graduate degree in any discipline is required.This role is ideal for individuals who combine excellent communication skills with a passion for solving IT issues and delivering top-notch user support.Key Highlights:Excellent Communication Skills – Ability...

Job OpportunityThis is a high-level technical customer support leadership role requiring exceptional analytical and communication skills. The ideal candidate will possess experience in SaaS technical support, customer operations, or similar project-focused roles.The key responsibilities of this position include:Providing excellent written and verbal...

Job Title: Customer Service and Sales Support AgentAbout the Role:We are seeking a confident, conversational Customer Service & Sales Support Agent to join our team. Your focus will be on nurturing warm leads by building rapport, providing guidance, and helping customers make informed decisions.This role ensures customers feel supported from enquiry through...

Veeva CRM Technical Support SpecialistThis is a career opportunity for an experienced professional to provide timely and effective support to end-users via various communication channels.The ideal candidate will have a strong background in Veeva CRM and possess excellent technical skills, including analytical and problem-solving abilities. They will be...

**Job Summary:** We are seeking a proactive L1 Service Desk Agent to be the first point of contact for IT support requests.The role involves handling incoming incidents and service requests via phone, email, or ticketing tools, providing basic troubleshooting, and ensuring timely escalation when required.As the initial point of contact for all IT-related...

Technical Support SpecialistWe are looking for a highly skilled Technical Support Specialist to join our team.This is a challenging role that requires strong problem-solving skills and excellent communication abilities. As a Technical Support Specialist, you will be the first point of contact for internal and external users seeking technical assistance via...