L1 Technical Support Specialist

4 days ago

Ajmer, Rajasthan, India beBeeTechnical Full time  60,000 -  90,000

**Job Summary:** We are seeking a proactive L1 Service Desk Agent to be the first point of contact for IT support requests.

The role involves handling incoming incidents and service requests via phone, email, or ticketing tools, providing basic troubleshooting, and ensuring timely escalation when required.

As the initial point of contact for all IT-related user issues and requests, you will record, categorize, and prioritize incidents in the ITSM/ticketing system (e.g., ServiceNow, ManageEngine).

Key Responsibilities:

  • Serve as the initial point of contact for all IT-related user issues and requests.
  • Record, categorize, and prioritize incidents in the ITSM/ticketing system.
  • Provide basic Level 1 troubleshooting for hardware, software, printers, email, network connectivity, and end-user applications.
  • Reset passwords, unlock accounts, and assist with access-related issues.
  • E
  • Maintain communication with users to provide status updates and follow-ups.
  • Ensure all tickets are logged, updated, and closed in a timely manner according to SLA.

Required Skills and Qualifications:

  • 1–3 years of experience in IT Service Desk or desktop support roles.
  • Basic knowledge of Windows OS, MS Office Suite, and Active Directory.
  • Familiarity with IT ticketing tools and remote support tools (e.g., AnyDesk, TeamViewer).
  • Good understanding of ITIL processes and incident lifecycle.

Benefits:

  • Diploma or Bachelor's Degree in IT, Computer Science, or related field.
  • ITIL Foundation certification is a plus.
  • A+ / MCSA / HDI certification is advantageous.

We Offer:

We are looking for a proactive individual to join our team. If interested, please send an updated CV along with the following details: Total experience, Current Salary, Expected Salary, Notice Period, and Current Location.

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