Technical Support Specialist

1 day ago

Ajmer, Rajasthan, India beBeeTechnical Full time ₹ 6,00,000 - ₹ 12,00,000

Job Title: Technical Support Specialist

Location: Coimbatore / Tirupur, India

Service Engineers are sought by a leading provider of cutting-edge printing solutions. As a key member of our team, you will provide high-quality service support for computer systems and large format printing solutions. With expertise in Epson Large Format Printers, we are looking for skilled professionals to install, maintain, and repair our equipment.

Responsibilities:

  • Install, configure, and maintain Epson Large Format Printers at customer locations.
  • Provide on-site troubleshooting, repair, and maintenance of large format printers and computer systems.
  • Diagnose printer faults, perform preventive maintenance, and resolve technical issues related to printing systems and peripherals.
  • Troubleshoot and repair computer hardware, software, networking issues for business customers.
  • Perform calibration, alignment, and test prints to ensure optimal printer performance.
  • Maintain detailed service reports after each service visit, including issue diagnosis, resolution, and parts used.
  • Coordinate with technical support teams and other engineers for complex troubleshooting.
  • Manage spare parts inventory and request replacements when needed.
  • Provide technical guidance and training to customers on proper usage and maintenance of printers and computer systems.
  • Ensure timely service response and achieve defined service KPIs.
  • Support customer escalations and follow up to ensure issue resolution and customer satisfaction.

Qualifications:

  • Education: Degree in Electronics, Mechanical, Computer Science, or related fields.
  • Experience: Minimum 2 years of experience in service and maintenance of computers, printers, or large technical equipment.
  • Skills:
  • Knowledge of large format printers (Epson preferred) or computer systems troubleshooting is essential.
  • Good understanding of networking, computer hardware, operating systems, and printer drivers.
  • Strong problem-solving skills with the ability to work independently in the field.

Why Join Us?

Work with cutting-edge printing technologies, gain hands-on experience with computer systems and industrial equipment, and grow into advanced technical support roles. Competitive salary and incentives available.

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