Senior Technical Support Specialist

3 days ago

Ajmer, Rajasthan, India beBeeInformation Full time ₹ 9,00,000 - ₹ 12,00,000

PrimeX Meta is a leading provider of AI-powered IT solutions, specializing in developing scalable software, mobile applications, AI automation, and cloud-based solutions tailored to businesses.

This full-time remote role involves providing technical support for desktop computers, troubleshooting technical issues, supporting printers, and performing computer repairs. Daily tasks include diagnosing hardware and software problems, resolving network issues, and installing new equipment. Continuous interaction with end users ensures their technical issues are promptly addressed.

Key Responsibilities:

  • Technical Support and Troubleshooting
  • Desktop Computer and Printer Support
  • Computer Repair
  • Problem-solving and Analytical Skills
  • Excellent Communication Skills
  • Remote Work Experience
  • Implementing and Maintaining IT Solutions
  • Certification in Relevant IT Fields (optional)
  • Bachelor's Degree in Information Technology or Related Field

Requirements:

  1. Technical Knowledge: Familiarity with AI-powered IT solutions, software development, mobile application development, AI automation, and cloud computing.
  2. Communication Skills: Excellent written and verbal communication skills, ability to interact effectively with end users.
  3. Problem-solving Skills: Ability to diagnose hardware and software problems, resolve network issues, and implement effective solutions.
  4. Collaboration: Ability to work collaboratively with cross-functional teams, including developers, project managers, and other stakeholders.

Benefits:

The successful candidate will have the opportunity to work on challenging projects, develop their skills, and contribute to the growth of our organization. We offer a competitive salary, comprehensive benefits package, and opportunities for professional development.

Other Opportunities:

As a member of our team, you will have access to ongoing training and professional development opportunities, as well as opportunities to collaborate with experienced professionals in the field. You will also have the chance to contribute to cutting-edge projects and make meaningful contributions to the organization.

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