Client Relationship Manager

18 hours ago

Surat, Gujarat, India beBeeClientService Full time ₹ 38,40,000 - ₹ 48,00,000

Job Role Overview

A Client Service Executive is required to ensure a positive and professional client service experience. They will manage client inquiries via phone, email, online, or in person.

Key responsibilities include directing client complaints or complex queries to relevant departments in a timely manner. Additionally, they will provide clients with technical assistance on products and services.

The ideal candidate will expedite serious issues to management toward prompt resolution. Building positive client relations by checking in regularly and following up on active processes is also essential. Maintaining accurate records and documenting processes is a critical aspect of the role.

Responsibilities include identifying potential client services concerns and facilitating proactive intervention steps. Staying up-to-date with new products and emerging trends in client services is also necessary.

Key Skills and Qualifications

To succeed in this position, candidates should possess excellent communication and interpersonal skills. Strong problem-solving abilities and attention to detail are also essential. The ideal candidate will have previous experience in client-facing roles and be comfortable working in a fast-paced environment.

Benefits

This role offers opportunities for growth and development in a dynamic industry. Employees will enjoy a collaborative work environment and access to ongoing training and support. Additionally, employees will benefit from competitive compensation and benefits packages.

What We Offer

We offer a range of benefits including health insurance, retirement plans, and paid time off. Our employees also enjoy access to ongoing training and development opportunities. In addition, we offer flexible work arrangements and a comprehensive employee assistance program.

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