
Director of Event Operations
2 days ago
Job Overview:
We seek a seasoned Operational Excellence Manager to lead all operational aspects of banquet and catering services. The ideal candidate will oversee day-to-day operations, collaborate with cross-functional teams, and drive excellence in event execution and guest experience.
Key Responsibilities:
- Manage planning, execution, and team management for all banquet and catering functions.
- Collaborate with sales, culinary, and service teams to deliver exceptional events.
- Develop and implement standard operating procedures for seamless event logistics.
- Monitor quality standards, guest satisfaction, and service delivery.
- Lead and mentor teams in banqueting, kitchen stewarding, and F&B.
- Prepare and manage budgets, control costs, and drive efficiencies.
- Maintain compliance with health, safety, food handling, and local regulations.
- Build and nurture client relationships.
- Drive continuous improvements in processes and performance.
- Coordinate with vendors for supplies, décor, AV, and event needs.
Requirements:
- Bachelor's or master's degree in hospitality, hotel management, or related field.
- Minimum 5+ years' operational leadership experience in banqueting and catering.
- Demonstrated expertise in team management, event operations, and logistical planning.
- Strong communication, leadership, and problem-solving skills.
- Proven track record of handling premium events and client satisfaction.
- Proficient with MS Office, event management systems, and financial controls.
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