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Administrative Operations Director

3 weeks ago

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Job Title: Regional Administrative ManagerKey Responsibilities:
  • Manage regional admin activities and operations, including defining scope and KPIs for team members.
  • Communicate and coordinate with immediate management to develop strategic program and project goals.
  • Directly report day-to-day activities, incident management, etc. to Zonal Admin Head.
  • Monitor and report on key project activities, plans, and progress.
  • End-to-end management of exam day and non-exam day administrative activities, including team coordination.
  • Ensure zero incidents on exam day related to admin services.
  • Assist in recruitment, training, and talent development of team members.
  • Define and deploy control and monitoring mechanisms for the admin team within the region.
  • Train and develop the admin team within the region.
  • Standardize processes at all exam venues.
  • Manage regional vendors and support zonal heads in finalizing contracts and vendor invoices.
  • Publish regular dashboards on key performance parameters to zonal admin heads and senior management as needed.
  • Act as central SPOC for all facility-related matters at the regional level.
  • Ensure SLA/SLC at exam venues.
  • Exercise governance over ViDZ/LISP partners, hold regular meetings, and close audit points.
  • Manage contracts.
  • Support in shortlisting prospective partners/venues identified by city heads based on defined parameters within the region.
  • Maintain and monitor legal compliances for all venues.
  • Prepare and deploy contingency/BCP plans.
  • Conduct surprise checks at exam venues.
  • Handle crisis situations.
  • Coordinate and manage with manpower agencies.
  • Conduct audits of exam venues.