Training and Quality Standards Manager
3 weeks ago
About Us
Rebel Foods is a leading player in the food delivery industry, committed to revolutionizing the customer experience through innovative technology.
Job Overview
We are seeking a seasoned expert to lead our Training and Quality Programs team. The ideal candidate will have a proven track record of delivering high-quality training and quality management systems, with a strong focus on customer satisfaction.
Key Responsibilities
- Develop and implement comprehensive training programs to enhance the skills of our team members
- Collaborate with cross-functional teams to identify training needs and develop effective solutions
- Design and deliver training materials, workshops, and coaching sessions to drive quality improvement
- Monitor and evaluate the effectiveness of training programs, making recommendations for improvement
- Partner with stakeholders to ensure seamless integration of training initiatives with business objectives
Requirements
- 8-10 years of experience in training and quality management, with 3+ years of people management experience
- Excellent communication and interpersonal skills, with the ability to work with remote teams
- Demonstrated knowledge of adult learning theory, instructional design, and training evaluation
- Proven track record of delivering large-scale projects and programs, with a focus on quality and customer satisfaction
- Ability to converse with technology teams to bridge the language gap between business and tech
What We Offer
Rebel Foods is a dynamic and innovative company, offering a unique opportunity to make a meaningful impact on the customer experience. If you are passionate about delivering high-quality training and quality management, we encourage you to apply for this exciting role.
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