Process Quality Specialist
3 weeks ago
**Job Summary:** Conduct audits and analyses to ensure process compliance and customer satisfaction.
As a Quality Assurance Auditor at ResoPro Training Services, you will be responsible for evaluating customer queries and their resolutions to identify process gaps.
Key Responsibilities:
- Evaluate customer queries and their resolutions to identify process gaps
- Analyze reasons for customer calls and suggest actions to reduce such calls
- Conduct analytics based on the overall interaction and audit sample
- Prepare audit summaries with findings and recommendations
**Requirements:**
- Minimum 6 months of experience
- Any Graduate degree
- Domain knowledge of quality in handling customers at the Frontline
Why this role? As a Quality Assurance Auditor, you will play a crucial role in ensuring the quality of our processes and customer satisfaction. If you have a keen eye for detail and a passion for process improvement, this role is perfect for you.
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