Process Quality Specialist

3 weeks ago


Pune, Maharashtra, India ResoPro Training Services Full time

**Job Summary:** Conduct audits and analyses to ensure process compliance and customer satisfaction.

As a Quality Assurance Auditor at ResoPro Training Services, you will be responsible for evaluating customer queries and their resolutions to identify process gaps.

Key Responsibilities:

  • Evaluate customer queries and their resolutions to identify process gaps
  • Analyze reasons for customer calls and suggest actions to reduce such calls
  • Conduct analytics based on the overall interaction and audit sample
  • Prepare audit summaries with findings and recommendations

**Requirements:**

  • Minimum 6 months of experience
  • Any Graduate degree
  • Domain knowledge of quality in handling customers at the Frontline

Why this role? As a Quality Assurance Auditor, you will play a crucial role in ensuring the quality of our processes and customer satisfaction. If you have a keen eye for detail and a passion for process improvement, this role is perfect for you.



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