
Patient Care Services Leadership Role
2 days ago
We are seeking a skilled Patient Care Services Manager to join our team. In this role, you will be responsible for overseeing patient care services and ensuring that patients receive timely assistance, support, and information.
Key Responsibilities:- Ensure seamless patient experience management by addressing and resolving patient concerns or service-related issues promptly.
- Supervise ward boys, housekeeping, patient care assistants, and other non-clinical support staff, coordinating with nursing and allied departments to ensure seamless care delivery.
- Monitor adherence to hospital SOPs, service protocols, and patient safety guidelines, supporting the implementation of quality improvement initiatives and participating in internal audits.
- Education: Graduate in any stream (B.Sc, BHA, or diploma in hospital administration preferred)
- Experience: 3–5 years in patient care services or hospital operations; minimum 1–2 years in a supervisory or team lead role preferred
- Strong interpersonal and communication skills; empathy and a service-oriented mindset; ability to handle patient grievances professionally
- Leadership and problem-solving abilities; familiarity with hospital workflows and support services
- Knowledge of basic patient safety, hygiene, and infection control standards
- Opportunities for professional growth and development in a dynamic healthcare environment
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