Patient Coordinator
5 days ago
Patient Coordinator
Based in Delhi, India
About Smile Dental Care
Smile Dental Care is a UK-based dental group committed to delivering exceptional patient experiences. We are expanding our Delhi-based support team to help manage our growing patient base.
Role Summary
The Patient Coordinator will be the first point of contact for patients calling our UK dental practices. You will manage incoming and outgoing calls, book appointments, confirm patient details, and provide excellent customer service. This is a
sales-focused role
, requiring confidence, excellent communication skills, and the ability to convert enquiries into bookings.
Key Responsibilities
- Answer inbound calls
from UK patients in a polite, professional manner. - Make outbound calls
to confirm appointments, arrange recalls, and follow up with patients. - Book and amend appointments
using our dental software. - Maintain accurate patient notes
and records. - Triage patient enquiries
and route them appropriately to the clinical team if required. - Promote our dental services
and encourage patients to proceed with recommended treatments. - Manage recalls
to ensure patients attend regular check-ups and hygiene appointments. - Handle appointment confirmations
via calls, texts, and emails. - Work closely with the UK team
to ensure a seamless patient journey.
Requirements
- Must
live in Delhi
with a quiet, professional workspace. - Previous
healthcare or call centre experience
preferred. - Excellent
spoken and written English
with a clear accent. - Confident,
sales-driven
personality with the ability to influence patient decisions. - Strong computer skills and ability to learn new software quickly.
- Flexible to work
evenings and weekends
(UK business hours). - Self-employed status
– you will be responsible for your own taxes. - 40 hours a week
What We Offer
- Fixed monthly pay equivalent to
£250
(paid in INR).(minimum wage in UK) - Full training on our systems and procedures.
- Opportunity to work with an established UK dental brand.
- Flexible working hours within the agreed rota.
- Supportive and professional work culture.
To apply - please email CV to
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