Patient Coordinator

2 days ago

Delhi, Delhi, India Smile Dental Care UK Full time £ 25,000 - £ 30,000 per year

Patient Coordinator

Based in Delhi, India

About Smile Dental Care

Smile Dental Care is a UK-based dental group committed to delivering exceptional patient experiences. We are expanding our Delhi-based support team to help manage our growing patient base.

Role Summary

The Patient Coordinator will be the first point of contact for patients calling our UK dental practices. You will manage incoming and outgoing calls, book appointments, confirm patient details, and provide excellent customer service. This is a
sales-focused role
, requiring confidence, excellent communication skills, and the ability to convert enquiries into bookings.

Key Responsibilities

  • Answer inbound calls
    from UK patients in a polite, professional manner.
  • Make outbound calls
    to confirm appointments, arrange recalls, and follow up with patients.
  • Book and amend appointments
    using our dental software.
  • Maintain accurate patient notes
    and records.
  • Triage patient enquiries
    and route them appropriately to the clinical team if required.
  • Promote our dental services
    and encourage patients to proceed with recommended treatments.
  • Manage recalls
    to ensure patients attend regular check-ups and hygiene appointments.
  • Handle appointment confirmations
    via calls, texts, and emails.
  • Work closely with the UK team
    to ensure a seamless patient journey.

Requirements

  • Must
    live in Delhi
    with a quiet, professional workspace.
  • Previous
    healthcare or call centre experience
    preferred.
  • Excellent
    spoken and written English
    with a clear accent.
  • Confident,
    sales-driven
    personality with the ability to influence patient decisions.
  • Strong computer skills and ability to learn new software quickly.
  • Flexible to work
    evenings and weekends
    (UK business hours).
  • Self-employed status
    – you will be responsible for your own taxes.
  • 40 hours a week

What We Offer

  • Fixed monthly pay equivalent to
    £250
    (paid in INR).(minimum wage in UK)
  • Full training on our systems and procedures.
  • Opportunity to work with an established UK dental brand.
  • Flexible working hours within the agreed rota.
  • Supportive and professional work culture.

To apply - please email CV to

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