Patient Care Executive

5 days ago


Delhi, Delhi, India RG Stone Urology & Laparoscopy Hospital Full time ₹ 1,04,000 - ₹ 1,30,878 per year

Company Description

RG Hospitals is India's largest chain of Urology and Minimally Invasive Surgery hospitals, known for pioneering Endo-Urology and Laparoscopic procedures. With over 38 years of trusted excellence, RG Hospitals specializes in short-stay, minimal access surgeries, combining clinical expertise with advanced technology. Recognized as a Centre of Excellence in NextGen Surgery, the hospital is committed to setting benchmarks in patient-centric, precision-driven surgical care.

Role:- Patient Care Coordinator

Location:- Amar colony , New Delhi

What You'll Do: -

  • Answers incoming Calls & Emails of patients in a professional and courteous manner.
  • Management and resolve patient complaints and queries related to Doctors, Hospital & services we are providing being raised via call, E-mail & through official Website as well any other digital source.
  • Assist patient by informing the procedure to be followed to proceed further.
  • Monitor automated systems for placing collect calls and intervene for a callers needing assistance.
  • To give priority to emergency call and to co-ordinate with the concern person / respective department for the same.
  • Review and follow-up on patient accounts in a timely manner.
  • Enter and update correct patient data into the computer data bases.
  • To be involved in quality Assurance / Quality control activities.
  • To perform all the jobs as may be assigned.
  • Participation in Continuous Quality Improvement.
  • Comply with company policy and procedures and pertinent laws or regulations.

What We Are Looking For

  • Any Graduate

What We Offer

  • Competitive salary and benefits package
  • Opportunities for professional development and career growth
  • A collaborative and inclusive work environment

Mandatory Skills

Laboratory, Diagnostics, Lab

Location

New Delhi

Department

  • Marketing and Clinical Programs

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