Senior Customer Support Specialist

4 days ago

Yamunanagar Faridabad Panipat, India beBeeCustomerService Full time US$ 40,000 - US$ 80,000

Job Overview:

  • We are seeking a highly skilled and customer-focused individual to join our team as a Customer Service Representative. As a key member of our support team, you will be responsible for providing exceptional customer service and support to our clients.

Responsibilities:

  • Provide customer support via phone, email or instant message
  • Troubleshoot customer problems and resolve issues in a timely manner
  • Escalate complex issues to the appropriate department or resource
  • Process high volumes of consumer inquiries and resolve a targeted percentage of those inquiries
  • Track and document inbound support requests and ensure proper notation of customer problems or issues
  • Update customer information and ensure accurate entry of contact information

Requirements:

  • High school diploma or equivalent required
  • Excellent customer service skills and communication skills
  • Knowledge of company products and services
  • Ability to work independently and in a team environment

Benefits:

  • Opportunity to work with a dynamic and supportive team
  • Chance to develop new skills and expertise
  • Competitive compensation and benefits package

Other Information:

  • This role may require working in a fast-paced environment and meeting productivity standards.

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