Senior Consumer Support Specialist

2 days ago


Faridabad Panipat Yamunanagar, India beBeeSupport Full time US$ 40,000 - US$ 80,000
Job Description

Provide customer support via phone, email, or instant message to consumers.

  • Serve as the primary contact for inbound customer issues and escalate complex problems to the appropriate team.
  • Process a high volume of consumer inquiries regarding FIS products and services and resolve a targeted percentage of those inquiries.
  • Troubleshoot customer problems, identify root causes, and utilize available tools and resources to determine resolutions.
  • When unable to resolve issues in a timely manner, escalate them to the appropriate resource and provide coaching and mentoring to learn effective solutions.
  • Track and document inbound support requests and ensure accurate notation of customer problems or issues.
  • Update customer information and ensure accurate entry of contact details.
  • Meet job standards, including quality expectations, adherence to schedule, and average handle time.
  • Provide guidance and/or mentoring to less experienced Customer Service Associates.
  • Perform other related duties as assigned.


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