
Customer Experience Specialist
4 days ago
We are seeking a highly skilled professional to provide exceptional customer experiences and support our healthcare operations.
Job DescriptionKey Responsibilities:
- Handle inbound calls related to medical appointments, billing queries, claims, and insurance verification with empathy and professionalism.
- Provide accurate information and assistance while ensuring compliance with US healthcare standards.
- Document case details properly and escalate critical issues as needed.
Requirements:
- HSC graduate with minimum 1 year of BPO Voice Process experience.
- Excellent English communication skills are mandatory.
- Prior experience in healthcare insurance claims process will be an added advantage.
- Comfortable with US Night Shifts (Rotational).
- Strong listening, problem-solving, and documentation skills.
What We Offer:
Attractive salaries, incentives, transport facility, and career growth opportunities in the Healthcare domain make us a great place to work.
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