
Customer Service Representative
2 weeks ago
Job Opportunity
We are seeking a highly skilled professional to fill the role of Customer Service Representative. This position involves managing complex customer complaints and resolving issues in a timely and efficient manner.
The ideal candidate will possess excellent communication skills, be able to work well under pressure, and have a strong understanding of customer service principles.
This is a challenging yet rewarding opportunity for someone who is passionate about delivering exceptional customer experiences.
Responsibilities:
- Resolve escalated customer complaints and issues
- Liaise with customers to understand their concerns and provide solutions
- Work closely with internal teams to ensure effective issue resolution
- Monitor trends in customer complaints and suggest improvements in process
- Assist with training and development of new team members
Requirements:
- Degree in Business Administration or related field
- Minimum 3 years experience in customer service
- Excellent written and verbal communication skills
- Ability to work in a fast-paced environment
- Strong problem-solving skills
- Flexibility to adapt to changing priorities
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