Marketplace Strategist

2 days ago


Bengaluru, Karnataka, India beBeeMarketplace Full time ₹ 80,00,000 - ₹ 1,00,00,000

About this role

We are seeking a skilled professional to lead our marketplace success initiatives.

Key Responsibilities:

  • Strategic Leadership & Vision
    • Create and execute a comprehensive marketplace strategy that aligns with business objectives.
    • Establish key performance indicators (KPIs) for each stakeholder segment, creating a unified dashboard for marketplace health.
    • Collaborate with product, engineering, and operations teams to influence the platform roadmap based on stakeholder insights.
    • Present regular business reviews to senior leaders on marketplace performance and strategic initiatives.
  • Stakeholder Success Management
    • Gig Workers: Design engaging onboarding experiences, performance improvement programs, and retention strategies.
    • Vendors: Drive platform adoption, optimize inventory management, and enhance fulfillment rates.
    • Enterprise Customers: Manage strategic accounts, ensure contract compliance, and identify growth opportunities.
    • PG Owners: Enable property optimization, booking efficiency, and revenue maximization.
    • Cloud Kitchen Partners: Support operational excellence, menu optimization, and growth initiatives.
  • Performance & Metrics Ownership
    • Drive net promoter score (NPS) improvement with targeted goals.
    • Own customer satisfaction (CSAT), retention rates, and platform adoption metrics for each stakeholder group.
    • Implement predictive analytics to identify at-risk accounts and proactive intervention strategies.
    • Create segment-specific health scores and early warning systems.
  • Operational Excellence
    • Develop and maintain service level agreements (SLAs) with clear escalation matrices and resolution timelines.
    • Establish a robust feedback → prioritize → fix → measure → scale loop for continuous improvement.
    • Design and implement self-service resources, knowledge bases, and community forums.
    • Lead crisis management and serve as the primary escalation point for critical issues.
  • Team Building & Development
    • Build, mentor, and scale a high-performing success organization.
    • Create career development frameworks and succession planning.
    • Foster a data-driven, customer-obsessed culture.
    • Implement performance management systems and recognition programs.


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