
Client Service Specialist
1 day ago
We are seeking a skilled and experienced Customer Relationship Manager to join our team. As a key member of our organization, you will be responsible for building and maintaining strong relationships with our existing customers.
In this role, you will work closely with internal teams, including Sales, Marketing, and Customer Support, to ensure a seamless customer experience.
Your primary goal will be to understand the needs and requirements of our customers, and offer them our products and services that meet their needs.
You will also be responsible for identifying cross-sell and upsell opportunities to increase revenue, while ensuring customer satisfaction through prompt and effective management of customer queries and complaints.
To succeed in this role, you will need to have excellent communication and interpersonal skills, with the ability to build strong relationships with customers.
You should also have strong organizational skills, with the ability to manage multiple tasks and priorities, as well as proficiency in using CRM software and other sales tools.
Bachelor's degree in Business Administration, Marketing, or a related field is required, along with proven experience in a customer-facing role.
Key Responsibilities:- Develop and maintain strong relationships with existing customers
- Understand customer needs and requirements
- Offer products and services that meet customer needs
- Identify cross-sell and upsell opportunities
- Manage customer queries and complaints
This is an exciting opportunity to join our team and contribute to the growth and success of our organization.
We offer a competitive salary and benefits package, as well as opportunities for professional development and growth.
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