
Transform Your Career as a Customer Service Specialist
22 hours ago
We are seeking a skilled and customer-focused professional to join our team as a Customer Service Specialist.
- Superior Service Delivery: The successful candidate will be the primary point of contact for all client requirements, ensuring exceptional service delivery through effective communication and problem-solving skills.
- First Time Right on internal and external processes: The Customer Service Specialist will ensure that all internal and external processes regarding banking and investment requirements are completed correctly and efficiently.
- End-to-End Closure and Delivery: The specialist will take ownership of end-to-end closure and delivery of service to clients, coordinating with other teams as necessary to ensure seamless execution.
- Product and Process Level Expertise: The successful candidate will provide product and process level expertise to clients to ensure that service standards are met.
- Service Support of the Client: The Customer Service Specialist will ensure continuity of client engagement on the service delivery front in case of unavailability due to leave or attrition gap period.
- Excellent communication and interpersonal skills.
- Strong analytical and problem-solving skills.
- Ability to work effectively in a team environment.
- Basic knowledge of banking regulations and policies.
The successful candidate will enjoy a dynamic and supportive work environment, opportunities for growth and development, and a competitive compensation package.
OthersThe Customer Service Specialist will be responsible for maintaining customer privacy and adhering to company policies and procedures. They will also be required to contribute to team goals and objectives, and participate in ongoing training and development programs.
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