Microsoft Windows Support Specialist

15 hours ago

Erode, Tamil Nadu, India beBeeTechnical Full time ₹ 8,00,000 - ₹ 12,00,000

We're seeking a highly skilled Support Specialist to join our team.

As a key member of our support staff, you will be the first point of contact for customers seeking assistance with Microsoft Windows & O365 issues.

You'll provide fast, clear, and effective solutions through chat support, creating a positive experience by showing empathy and patience while troubleshooting.

Your technical expertise will be crucial in diagnosing and resolving complex problems.

  • Be responsible for troubleshooting and resolving customer inquiries via chat.
  • Provide timely and accurate solutions to customer issues.
  • Develop a deep understanding of Microsoft Windows & O365 products and services.

To succeed in this role, you'll need:

  • A typing speed of 35 WPM or higher.
  • Prior experience in technical support via chat in Business to Customer environments.
  • Excellent written and verbal communication skills.
  • A strong problem-solving approach and ability to thrive in a fast-paced environment.
  • Patience, empathy, and a customer-first mindset.

We offer a competitive compensation package, including benefits and opportunities for growth and development.

In addition to your skills and qualifications, we value:

  • A passion for delivering exceptional customer experiences.
  • A commitment to ongoing learning and professional development.
  • A collaborative and supportive team environment.

If you're looking for a challenging and rewarding role where you can make a real impact, we encourage you to apply.

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