Microsoft D365 Business Analyst

3 weeks ago

Erode, Tamil Nadu, India MSR Technology Group Full time

Title: Microsoft Dynamics 365 Business AnalystLocation: Hybrid in Bengaluru, IndiaDuration: 12+ MonthsKey Responsibilities: Work with Dynamics 365 and Power Apps to analyze, design, and implement business solutionsManage Hyper Care incident processes, ensuring timely resolution of critical issuesCoordinate between developers, testers, and product owners throughout the project lifecycleGather and document business requirements, translating them into functional specificationsConduct gap analysis between current and desired business processesCreate and maintain project documentation, including process flows and user storiesPerform system testing and support user acceptance testingProvide training and support to end-users on new features and processesMonitor system performance and recommend improvementsStay updated on Dynamics 365 and Power Apps capabilities and best practicesRequired Skills: Strong knowledge of Microsoft Dynamics 365 and Power AppsExperience in Hyper Care incident managementExcellent analytical and problem-solving skillsStrong communication and interpersonal skillsAbility to manage multiple projects and prioritiesFamiliarity with Agile methodologiesBachelor's degree in Business, IT, or related fieldPreferred Qualifications: Relevant certifications (e.g., Microsoft Certified: Dynamics 365 Functional Consultant)Experience in change management and process improvementKnowledge of data analysis and visualization toolsExperience in Sales and Field Service modules.

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