Help Desk Support Specialist

3 days ago

Chennai, Tamil Nadu, India beBeeCustomer Full time ₹ 5,00,000 - ₹ 8,00,000

Job Role Summary:


As a key member of our support team, the Customer Service Representative will play a vital role in delivering exceptional customer service by answering inbound calls and resolving customer queries, requests, or complaints in a timely manner.

Primary Responsibilities:


* Respond to customer inquiries via phone, email, or chat
* Address customer concerns and resolve issues efficiently
* Maintain accurate records of customer interactions
* Collaborate with internal teams to resolve complex issues
* Stay up-to-date on product knowledge and features

Key Qualifications:


* Excellent communication and interpersonal skills
* Ability to work in a fast-paced environment
* Strong problem-solving and analytical skills
* Proficiency in CRM software and other technical tools
* Knowledge of industry trends and developments preferred

What We Offer:


* Competitive salary and benefits package
* Opportunities for career growth and professional development
* Collaborative and dynamic work environment
* Recognition and rewards for outstanding performance

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