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2 days ago
Job Title:
Technical Support SpecialistWe are seeking a skilled Technical Support Specialist to join our team. In this role, you will provide exceptional customer service and technical support to our users.
Key Responsibilities:
- Provide remote support for Onshore & Offshore teams
- Manage and track tickets in the Service-Now system
- Provide tier I & II support for user management, hardware, and software
- Deliver excellent customer service and communication
- Troubleshoot and resolve issues proactively
- Respond promptly to IT Help Desk requests
- Modify local workstation configurations
- Assist with onboarding/offboarding users
- Ensure equipment setup (computer, monitor, printers, docking station etc.)
- Maintain inventory of equipment, software and licenses
- Report issues for escalation to Service Desk
- Manage Active Directory user/computer groups
- Perform hardware and software upgrades as needed
- Assist in hardware/software procurement/ call-log with product manufacturer as needed
- Maintain Office 365 Exchange administration (On-Premise and Cloud)
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