Help Desk Support Specialist

4 days ago

Chennai, Tamil Nadu, India beBeeHelpdesk Full time ₹ 6,00,000 - ₹ 12,00,000

Job Title: Help Desk Support Specialist

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About the Role:

We are seeking an experienced Help Desk Support Specialist to join our team. As a key member of our IT department, you will be responsible for providing exceptional customer service and technical support to our internal users.

Responsibilities:

  • Technical Support: Offer personalized attention to customers, understanding their individual needs and providing effective solutions.
  • Multilingual Communication: Use your language skills to communicate effectively with clients who speak different languages, ensuring a barrier-free experience.
  • Monitor and Maintain IT Infrastructure: Ensure availability and optimal performance of our IT systems.
  • Troubleshoot and Resolve Technical Issues: Diagnose and resolve technical issues, including hardware, software, and networks.
  • Implement IT Security Measures: Protect data and infrastructure from potential threats.
  • Collaborate with Other Teams: Work with other teams to implement new technology solutions and improve existing processes.
  • Document Procedures: Document procedures and offer technical support to internal users.
  • Customer Relationship Management: Build and maintain relationships with customers, understand their needs and provide solutions.

Requirements:

  • Strong Technical Skills: Proficiency in troubleshooting and resolving technical issues, including hardware, software, and networks.
  • Excellent Communication Skills: Effective communication with customers and colleagues.
  • Problem-Solving Skills: Ability to diagnose and resolve complex technical issues.
  • Teamwork and Collaboration: Ability to work collaboratively with other teams to achieve common goals.

Benefits:

  • Competitive Salary: We offer a competitive salary package that reflects your skills and experience.
  • Ongoing Training and Development: Opportunities for ongoing training and development to enhance your skills and knowledge.
  • Beneficial Work Environment: A positive and supportive work environment that promotes work-life balance.

How to Apply:

If you are a motivated and experienced professional looking for a new challenge, please submit your application, including your resume and cover letter, to us.

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