Help Desk Specialist

2 hours ago


Chennai, Tamil Nadu, India beBeeSupport Full time ₹ 1,04,000 - ₹ 1,30,878
Job Summary

This role is ideal for individuals seeking a challenging and rewarding career in technical support. The successful candidate will have a strong background in providing exceptional customer service, with experience in troubleshooting and resolving complex technical issues.

  • Main Responsibilities:
  • Troubleshoot and resolve technical issues via phone, email, or chat.
  • Provide step-by-step instructions to customers to resolve their issues.
  • Work collaboratively with internal teams to ensure timely resolution of customer complaints.
  • Stay up-to-date with new technologies and products to provide informed support.
  • Meet or exceed productivity standards and quality metrics.
Key Skills and Qualifications

The ideal candidate will possess the following skills and qualifications:

  • Technical Knowledge:
  • Familiarity with desktop applications and help desk software.
  • Hands-on experience with ticketing tools and documentation tools.
  • Ability to diagnose and troubleshoot basic technical issues.
Benefits

We offer a comprehensive benefits package, including:

  • Competitive Salary:
  • A salary that reflects your experience and qualifications.
Why Join Us?

We are committed to creating a positive and inclusive work environment that supports the growth and development of our employees. If you are a motivated and detail-oriented individual who is passionate about providing exceptional customer service, we encourage you to apply.



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