Customer Service Liaison for Trust and Safety

2 days ago


Hyderabad, Telangana, India HCLTech Full time

HCLTech is hiring a skilled Customer Service Liaison for Trust and Safety to join our team. The successful candidate will be responsible for addressing and prioritizing client requests in a timely manner, ensuring compliance with established SLAs.

Key responsibilities of the role include:

  • Reviewing and analyzing cases with high accuracy to determine compliance
  • Validating case categorization, workflow adherence, and SOP adherence

The ideal candidate will possess strong analytical skills, proficiency in English writing and speaking, and basic knowledge of Google Sheets, MS Excel, and Word. Additionally, experience in trust and safety or Google compliance domains is highly desirable.

This is an exciting opportunity for professionals who are passionate about customer service and trust and safety. If you have a keen eye for detail, excellent communication skills, and a commitment to delivering exceptional results, we encourage you to apply.

The salary for this position is expected to be around ₹7-10 lakhs per annum, depending on location and experience. Benefits include a comprehensive package with opportunities for growth and development within HCLTech.



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