Trust and Safety Expert
5 days ago
Customer Service Representative
About the Role:We are seeking an experienced Trust and Safety Specialist to join our team at HCLTech. As a key member of our trust and safety team, you will play a critical role in ensuring compliance with service level agreements (SLAs) and validating case categorization, workflow adherence, and Standard Operating Procedure (SOP) adherence.
Responsibilities:- Address client requests in a timely manner to meet SLAs
- Analyze cases with high accuracy to determine compliance status
The ideal candidate will possess strong analytical skills, excellent communication skills, and the ability to work in a fast-paced environment. Additionally, proficiency in English writing and speaking skills is required. The following skills are also essential:
- Basic understanding of Google Sheets, MS Excel, and Word
Candidates with previous experience in trust and safety or Google compliance domains/Adwords, as well as 1-2 years of working experience in Multi-National Companies (MNCs), will be considered favorably.
Work Environment and Compensation:This full-time position is based in Hyderabad and offers a competitive estimated salary of $52,500 per annum, including a day shift schedule and cabs provided within a 32-35 km radius.
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