Trust and Safety Expert

5 days ago


Hyderabad, Telangana, India HCLTech Full time
Job Title:

Customer Service Representative

About the Role:

We are seeking an experienced Trust and Safety Specialist to join our team at HCLTech. As a key member of our trust and safety team, you will play a critical role in ensuring compliance with service level agreements (SLAs) and validating case categorization, workflow adherence, and Standard Operating Procedure (SOP) adherence.

Responsibilities:
  • Address client requests in a timely manner to meet SLAs
  • Analyze cases with high accuracy to determine compliance status
Skill Requirements:

The ideal candidate will possess strong analytical skills, excellent communication skills, and the ability to work in a fast-paced environment. Additionally, proficiency in English writing and speaking skills is required. The following skills are also essential:

  • Basic understanding of Google Sheets, MS Excel, and Word
Nice to Have Qualifications:

Candidates with previous experience in trust and safety or Google compliance domains/Adwords, as well as 1-2 years of working experience in Multi-National Companies (MNCs), will be considered favorably.

Work Environment and Compensation:

This full-time position is based in Hyderabad and offers a competitive estimated salary of $52,500 per annum, including a day shift schedule and cabs provided within a 32-35 km radius.



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