Technical AV Specialist

About the Company

• Simplifying collaboration and enhancing productivity through innovative infrastructure solutions.

The AV Service Engineer is a key professional responsible for installing, maintaining, troubleshooting, and repairing complex audio-visual systems and equipment. This role demands exceptional technical expertise in AV hardware and software, along with the ability to diagnose and resolve issues efficiently.

1. AV System Installation & Setup:
   1. Install, configure, and commission AV equipment, including audio systems, video systems, projection systems, conferencing solutions, and control systems.
   2. Perform thorough system tests to ensure proper functionality, and calibrate equipment to client specifications.
   3. Assist with integrating AV systems into existing client infrastructure or networks.
2. Maintenance & Troubleshooting:
   1. Perform routine maintenance checks on AV systems to guarantee all components are working at peak performance.
   2. Troubleshoot and repair AV systems that are experiencing technical difficulties, including faulty equipment or system malfunctions.
   3. Provide remote and on-site support for ongoing technical issues, diagnosing and resolving problems quickly to minimize downtime.
   4. Replace or repair defective parts or equipment as necessary.
3. Client Support & Service:
   1. Act as the primary technical point of contact for clients, delivering high-quality support during installations, system maintenance, and troubleshooting.
   2. Provide remote and on-site technical assistance, including responding to service requests, explaining system operation, and offering solutions to technical issues.
   3. Offer technical training to clients and internal teams on how to use and maintain AV systems effectively.
   4. Document all service activities, including issues reported, actions taken, and resolutions provided, to ensure clear records for future reference.
4. System Upgrades & Integration:
   1. Recommend system upgrades, improvements, and optimizations based on evolving technology and client needs.
   2. Coordinate with other departments to ensure that AV systems are integrated effectively with other technologies and services within the client's environment.
   3. Install and configure firmware or software updates on AV systems to enhance functionality and performance.
5. Inventory Management & Equipment Handling:
   1. Manage and track inventory of AV parts and equipment required for service calls, ensuring adequate stock levels.
   2. Ensure that all tools and equipment used for service tasks are maintained and in good working order.
   3. Order necessary replacement parts or equipment to facilitate repairs and installations.
6. Project Support:
   1. Collaborate with project managers to deliver AV-related projects, including pre-installation site surveys and post-installation commissioning.
   2. Work closely with project managers, designers, and clients to ensure that AV system installations meet technical requirements and project specifications.
   3. Provide valuable insights on equipment or system performance to aid in project planning and design adjustments.
7. Documentation & Reporting:
   1. Prepare comprehensive service reports, including details on diagnosis, solution, and any system recommendations, and submit them in a timely manner.
   2. Maintain accurate service logs, documenting all client interactions, system issues, resolutions, and repairs.
   3. Generate regular reports to help identify common technical issues, maintenance trends, and potential areas for improvement.
8. Safety & Compliance:
   1. Adhere to industry safety standards and company policies while conducting installations, repairs, and maintenance activities.
   2. Comply with regulatory requirements to ensure that all AV systems meet relevant compliance standards.
   3. Properly handle and dispose of AV equipment to minimize environmental impact.