AV Support Specialist

4 days ago

Pune, Maharashtra, India beBeeAudioVisual Full time ₹ 7,50,000 - ₹ 15,00,000

Job Title: AV Support Specialist


Job Summary:

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The AV Support Specialist will be responsible for ensuring seamless video conferencing, audio/visual, and webcasting operations for global meetings, events, and webcasts.

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Key Responsibilities

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  • ">
  • Manage and maintain video conferencing and audio/visual technologies.">">
  • Assist in scheduling and cancelling white glove conferences and webcasts.">">
  • Manage the associated service mailbox.">">
  • Create and analyze performance metrics.">">
  • Open and resolve service tickets related to AV and webcasting technologies.">">
  • Monitor and update support queues for current and upcoming AV technologies and webcast incidents.">">
  • Escalate complex issues to third-level support or manufacturer/vendor support teams.">">
  • Participate in meetings regarding current and future AV and webcasting systems.">">
  • Maintain and update training documentation.">">

Video Call and Webcast Support:

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  • ">
  • Ensure video endpoints are online and operational.">">
  • Manage incident response during active calls and webcasts.">">
  • Prepare and support webcast events.">">
  • Trim, encode, and distribute recorded on-demand copies of webcast sessions.">">
  • Coordinate technology scheduling to ensure successful meetings.">
  • Webcast Video on Demand Services:">
  • Create and manage streaming VOD directories for users.">">
  • Manage user groups and multimedia storage on the network.">">
  • Troubleshoot issues related to uploaded VOD content.">">
  • Assist users with training on new and existing video technologies.">">
  • Provide streaming metrics and analytics for hosted videos.">
  • Commissioning Services:">
  • Configure Cisco Video Conferencing Codecs and streaming encoders.">">
  • Test endpoints and network devices.">">
  • Review, verify, and backup configuration files.">">
  • Support the commissioning and decommissioning of conference rooms and AV devices.">">
  • Conduct room testing, certification, and troubleshooting.">
  • Application Support:">
  • Provide Level 1 and Level 2 support for applications including MS Teams and other agreed-upon platforms.">">
  • Collaborate with Product Engineers to resolve application issues.">">
  • Escalate critical issues to Level 3 engineering.">">
  • Assist users with application usage and remote training.">">
  • Manage support tickets within the ticketing system.">">
  • Administer access requests and maintain support documentation.">

Qualifications:

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  • ">
  • Proven experience in AV support, video conferencing, and webcast management.">">
  • Familiarity with Cisco Video Codecs and related AV/IT infrastructure.">">
  • Strong troubleshooting and customer service skills.">">
  • Ability to manage multiple priorities in a fast-paced environment.">">
  • Excellent communication skills, both written and verbal.">">
  • Experience with ticketing systems and documentation management.">
  • Preferred Skills:">
  • Knowledge of webcast and streaming platforms.">">
  • Experience with AV commissioning and room setup.">">
  • Ability to train end-users on AV technologies.">
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