AV Service Engineer

About the Company

AV Dynamic is a leading provider of professional audio-visual and IT solutions, established in 2017. With a dedicated team of over 30 professionals, we specialize in delivering customized AV solutions across various sectors, including FinTech, BFSI, education, IT, real estate, and more. Our offerings encompass unified video conference rooms, immersive class/training rooms, network operating centers, and customer experience centers. We are committed to simplifying collaboration and enhancing productivity through innovative AV-IT infrastructure solutions. avdynamic.co.in

About the Role

The AV Service Engineer is responsible for the installation, maintenance, troubleshooting, and repair of audio-visual (AV) systems and equipment. This role requires strong technical expertise in AV hardware and software, along with the ability to diagnose and resolve issues quickly. The AV Service Engineer ensures that all AV systems function optimally, and the engineer works closely with clients, internal teams, and vendors to provide excellent service and technical support.

Responsibilities

AV System Installation & Setup:

Install, configure, and commission AV equipment, including audio systems, video systems, projection systems, video conferencing solutions, and control systems.

Perform system tests to ensure proper functionality, and calibrate equipment to client specifications.

Assist with integrating AV systems into existing client infrastructure or networks.

Maintenance & Troubleshooting:

Perform routine maintenance checks on AV systems to ensure all components are working at peak performance.

Troubleshoot and repair AV systems that are experiencing technical issues, including faulty equipment or system malfunctions.

Provide on-site and remote support for ongoing technical issues, diagnosing and resolving problems quickly to minimize downtime.

Replace or repair defective parts or equipment as necessary.

Client Support & Service:

Act as the primary technical point of contact for clients, providing high-quality support during installations, system maintenance, and troubleshooting.

Provide remote and on-site technical assistance, including responding to service requests, explaining system operation, and offering solutions to technical issues.

Offer technical training to clients and internal teams on how to use and maintain AV systems effectively.

Document all service activities, including issues reported, actions taken, and resolutions provided, to ensure clear records for future reference.

System Upgrades & Integration:

Provide clients with recommendations for system upgrades, improvements, and optimizations based on evolving technology and client needs.

Coordinate with other departments to ensure that AV systems are integrated effectively with other technologies and services within the client's environment.

Install and configure firmware or software updates on AV systems to enhance functionality and performance.

Inventory Management & Equipment Handling:

Manage and track inventory of AV parts and equipment required for service calls, ensuring adequate stock levels.

Ensure that all tools and equipment used for service tasks are maintained and in good working order.

Order necessary replacement parts or equipment to facilitate repairs and installations.

Project Support:

Assist the project management team with the technical aspects of AV-related projects, including pre-installation site surveys and post-installation commissioning.

Work closely with project managers, designers, and clients to ensure that AV system installations meet technical requirements and project specifications.

Provide feedback on equipment or system performance to aid in project planning and design adjustments.

Documentation & Reporting:

Complete service reports, including details on the diagnosis, solution, and any system recommendations, and submit them in a timely manner.

Maintain accurate service logs, documenting all client interactions, system issues, resolutions, and repairs.

Generate regular reports to help identify common technical issues, maintenance trends, and potential areas for improvement.

Safety & Compliance:

Ensure that all installations, repairs, and maintenance activities are conducted in accordance with industry safety standards and company policies.

Adhere to regulatory requirements and ensure that all AV systems meet relevant compliance standards.

Ensure that AV equipment is properly handled and disposed of to minimize environmental impact.

Qualifications

Education: A degree or certification in audio-visual technology, electrical engineering, IT, or a related field is preferred.

Experience: 3+ years of hands-on experience in the AV industry, including installation, maintenance, troubleshooting, and repair of AV systems.

Required Skills

Technical Expertise: Strong understanding of AV systems, including audio, video, control systems, video conferencing equipment, and integration with other technologies.

Troubleshooting Skills: Ability to diagnose and resolve complex technical issues with AV systems.

Client-Facing Skills: Excellent communication skills with the ability to explain technical issues to non-technical clients and provide training on AV system usage.

Problem-Solving: Strong analytical and problem-solving skills to identify root causes of issues and provide effective solutions.

Organizational Skills: Ability to manage multiple service requests and projects simultaneously, keeping track of schedules, documentation, and follow-ups.

Attention to Detail: Focus on delivering high-quality work, ensuring systems are installed and maintained correctly.

Time Management: Ability to work efficiently under pressure and meet deadlines in a dynamic environment.

Software Knowledge: Familiarity with AV design software and system configuration tools (e.g., DSP programming, AV control system software, etc.).

Driving License: A valid driver's license may be required for traveling to client sites.

Pay range and compensation package

On-site and fieldwork, with travel to customer locations for installations, maintenance, and repairs. Flexible working hours, including evenings or weekends, depending on client needs and project schedules. Physical demands may include lifting and carrying AV equipment, climbing ladders, and working in confined spaces. Ability to work in a team environment, as well as independently when required.

Equal Opportunity Statement

We are committed to diversity and inclusivity.